Policies

Cancellation / No-Show Policy

Your business is important to us, and our stylists appreciate your loyalty. If you are running late to your appointment, please give us a call and let us know. Your stylist will evaluate the situation depending on availability and reschedule if necessary.

If you need to cancel an appointment, we ask that you provide 24 hours advanced notice. If something comes up and you forget, your first no-show is no big deal. We understand things come up, and we all make mistakes. However, subsequent no-shows will be subject to late fees up to 50% of the scheduled service price.

Service Adjustment / Refund Policy

At Level 7 Salon, your satisfaction is very important to us. We strive to deliver high-quality results and a great experience every visit.

Service Adjustments (Corrections)
If you are not fully satisfied with your service, please contact us within 7 days of your appointment. We are happy to offer a complimentary adjustment to ensure your results meet expectations.
Adjustments must be scheduled with the original stylist whenever possible.

Refund Policy
We do not offer refunds on services. Because hair services are customized and time-based, the best way to address concerns is to allow us the opportunity to evaluate and correct the service.

If You Choose Not to Return for an Adjustment
If you decline an in-salon correction, we are unable to guarantee results or offer compensation.

Retail Products
Unopened retail products may be returned or exchanged within 14 days with receipt.

Communication Matters
We encourage open communication during your appointment. If something feels off at any point, please let your stylist know so adjustments can be made in real time.

Thank you for trusting Level 7 Salon, we appreciate your business and the opportunity to make you feel your best.