Level 7 Salon is committed to the comfort, safety, and satisfaction of our clients. Before your appointment, take a moment to review important information regarding cancellations, retail returns, and updated Covid-19 safety guidelines.
Policies
Cancellation / No-Show Policy
Your business is important to us, and our stylists appreciate your loyalty. If you are running late to your appointment, please give us a call and let us know. Your stylist will evaluate the situation depending on availability and reschedule if necessary.
If you need to cancel an appointment, we ask that you provide 24 hours advanced notice. If something comes up and you forget, your first no-show is no big deal. We understand things come up, and we all make mistakes. However, subsequent no-shows will be subject to late fees up to 50% of the scheduled service price.
Return / Refund Policy
If you purchase a retail product in our salon, you may return it for any reason within 7 days of purchase for a full refund. A receipt or proof of purchase is required for all returns.
Similarly, if you are unhappy with a service you received in our salon, please let us know within 7 days of your original appointment date. Each case is evaluated on an individual basis, and every effort will be made on our part to make it right.
Covid-19 Policies & Procedures
The safety of our staff and clients is a top priority at our salon. We follow Covid-19 safety regulations implemented by the Georgia State Board of Cosmetology and the City of Atlanta. We encourage you to check this section before each appointment for any changes to our policy.
If you have any specific concerns or requests regarding Covid-19 safety, please let us know. We will do our best to accommodate you.